HOW WE OPERATE
Ombuds Office
Who We Are
The Ombuds Office is a safe, confidential, and nonbiased resource that members of the University of Colorado Denver | Anschutz can approach to discuss, voice, and clarify any university-related concerns. We are a neutral third-party resource that is available to hear individual complaints and help sort out and identify options for resolving those concerns.
The Ombuds Office is well-trained in listening, facilitating, recommending, mediating, and coaching. Each individual on our team is a member of the International Ombudsman Association and are Certified Organizational Ombudsman Practitioners.
We even offer trainings and seminars for groups and departments to help learn communication skills, conflict management, and effective team building.
What We Believe
In the Ombuds Office, we believe that every individual deserves to be treated with dignity and respect. We believe that everyone should feel safe and comfortable in their workspace, living space, and learning space. We feel that building and maintaining relationships enhances experiences at work, in the classroom, and in everyday life. We believe that each individual's passion should lead what they do and how they do it, whether it be at work, in the classroom, or in everyday life.
We believe that conflict is inevitable, whether personal or professional. That being said, we also believe that our office can help people engage effectively and positively in order to improve relationships and results.
What a Visit Entails
​Communications with the Ombuds Office may begin with a phone call, e-mail, letter, or visit. Please contact our office to make an appointment. We will do our best to accommodate walk-ins if need be.
The first step in meeting with the Ombudsperson involves actively listening to concerns and issues brought to the office. The Ombudsperson will not act on any of the information unless given permission to do so. Unless specifically waived, your identity shall remain anonymous. If requested, the Ombudsperson may inquire about a specific policy or procedure, discuss the issue with other individuals directly involved with the problem, assist you in evaluating your options, and offer to mediate if necessary.
The Ombudsperson will continue assisting you for as long as is necessary to resolve the matter. At any time you may end the relationship with the Ombuds Office and no further action will be taken. There are no limitations on the number of times you may meet with the Ombudsperson.
If the Ombudsperson is unable to provide the appropriate assistance, then you will be directed to other resources. If you are uncertain whether the Ombuds Office may be of assistance, please feel free to reach out and we will be happy to answer any of your questions.