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Tips and Skills
TIPS AND SKILLS
Ombuds Office
​Communication Tips:
Keep an open mind
Deal with present behavior
Be aware of body language
Use "I" messages instead of "you" messages
Choose which words you use carefully
Avoid questions designed to attack the other party
Use and embrace the power of silence and delayed response
Be willing to say "You might be right"
Avoid interpreting others' motives
Effective Listening Skills:
Listen before talking
Avoid any distractions
Concentrate on what the other person is saying
Look for the underlying feelings in the message
Provide effective feedback to the sender
Maintain proper eye contact and body posture
Communicate attentiveness by use of eyes - - don't glare
Suspend judgment while you are listening
Try not to jump to conclusions
Repeat your understanding of the feelings and content
Be aware of the other person "pushing your buttons"
Try not to interrupt or finish sentences for others
Resources for addressing conflict
pdf
2019-office-review
(pdf)
Download
2019-office-review
(174 KB)
pdf
How to Improve Team Morale
(pdf)
Download
How to Improve Team Morale
(86 KB)
pdf
Managing Generations 2015
(pdf)
Download
Managing Generations 2015
(2048 KB)
pdf
Managing With the Brain in Mind
(pdf)
Download
Managing With the Brain in Mind
(2056 KB)
pdf
Creating a Record
(pdf)
Download
Creating a Record
(56 KB)
pdf
Can You Take This Mess Off My Hands? When Should a Supervisor Recommend Mediation for Their Employees?
(pdf)
Download
Can You Take This Mess Off My Hands? When Should a Supervisor Recommend Mediation for Their Employees?
(72 KB)
pdf
The Power of Apologies
(pdf)
Download
The Power of Apologies
(303 KB)
pdf
Active Listening Skills
(pdf)
Download
Active Listening Skills
(487 KB)
pdf
The Importance of NonVerbal Communication
(pdf)
Download
The Importance of NonVerbal Communication
(658 KB)
pdf
Essential-Elements-of-Dignity-Hicks
(pdf)
Download
Essential-Elements-of-Dignity-Hicks
(72 KB)
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